Refund policy

Return Policy We want you to be completely satisfied with your purchase. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as received: unworn, unused, with original tags, and in its original packaging. Please have your receipt or proof of purchase ready.

How to Start a Return Please contact us at info@charies.jp to initiate your request. Return Address: #402 Plus One, 3-14-34 Kami-Osaki, Shinagawa-ku, Tokyo, 141-0021 Japan

Once your return is approved, we will provide you with clear instructions on how to send your package back to us. Please note: Items sent back without a prior return request will not be accepted.

Important Note on Shipping Fees Please be aware that original shipping fees—including premium express shipping for the Middle East—are non-refundable. For returns, the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., a defective or incorrect item).

Damages and Issues We strive for quality. If your order arrives defective, damaged, or is incorrect, please contact us immediately with photos of the item. We will evaluate the issue and prioritize a resolution for you.

Non-Returnable Items Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards If you have questions about a specific item, please reach out to us before purchasing.

Exchanges To receive your desired item as quickly as possible, we recommend returning your current item and placing a new order once the return is processed.

European Union 14-Day Cooling-Off Period If your merchandise is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, under the same condition requirements listed above.

Refunds We will notify you once we have received and inspected your return. If approved, your refund will be automatically processed to your original payment method within 10 business days. Note: Depending on your bank or credit card issuer, it may take additional time for the refund to be reflected in your account. If more than 15 business days have passed since our approval, please contact us at info@charies.jp.